Fundamentals #3/4 “Impossible” Complexity: solving complex, wicked problems.

When I’m asked what I “do”, my typical response is “I solve problems most leaders think are impossible to solve” – and it’s true – I didn’t make that up. The leader of the #1 laptop computer supply chain literally said “That’s impossible” in response to my offer to solve his problem. So, I offered to do the work for free – pay me only if we succeed. One month later, we succeeded (and, yes, he paid me). Here’s the story…